Privacy Policy

This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any material changes to our Privacy Policy by posting the new Privacy Policy on our Site. You are advised to consult this Privacy Policy regularly for any changes. 



By using our Site (fanforceapp.com) and related Services you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing" means using cookies on a computer or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the U.S. your personally identifiable information will be transferred to the U.S., and processed and stored there under U.S. privacy standards. By visiting our Site and providing information to us, you consent to such transfer to, and processing in, the US.



1. Information You Provide to Us
   : When you register to use Fanforce on a free or other basis, communicate with customer service, or send us an email, you provide us with information that we collect. Such information may include your IP address, name, physical address, email address, phone number, cell phone number, credit card information, and other information such as gender, occupation and other demographic information. By providing us with this information, you consent to your information being collected, used, disclosed and stored by us in accordance with this Privacy Policy.
2. Fan Data You Connect Into Fanforce
   : When you upload a list of fans or connect a 3rd-party fan source into Fanforce (i.e., Twitter, Facebook, Salesforce.com, MailChimp, etc.) we have access to whatever data you have included with those fans.
3. Messaging Data You Connect Into Fanforce
   : When you connect a 3rd-party messaging tool into Fanforce (i.e., MailChimp, SendGrid, Twitter, ExactTarget, etc.), we have access to whatever account/communications data those messaging tools provide through their API.
4. Other Information We Receive and Store
   : When you register to use Fanforce, we store "cookies," which are strings of code, on your computer. We also use electronic images known as web beacons. With those cookies, we are aware of and collect information concerning when you visit our website, when you use Fanforce, your browser type and version, your operating system and platform and other similar information. With web beacons, we can determine when you open emails we send you, as well as collect other data. You may turn off all cookies that have been placed on your computer by following the instructions on your browser on how to block cookies that have been placed on your computer. However, if you block our cookies it will be more difficult, and may be impossible, to use the Services.
5. Tracking Our Emails to Our Customers
   : When we send emails to our own registered Fanforce customers, we'll sometimes track who opened the emails and who went so far as to click on any of the hyperlinks or complete requested actions. We do this to measure the performance of our email campaigns, and to improve our offerings to specific customer segments.
6. Fan Behavior
   : Fanforce enables our Customers to understand which of their fans have completed or not completed requested actions on their behalf. That and all other tracking information available to our Customers is also available to us and we may collect and review that information to improve our products.
7. Information From Other Sources
   : We may obtain additional information about you by using your email address, or other information, to directly, or through one or more services, search over the internet, or elsewhere. We thereby obtain information that appears to be related to such email address or other information, such as a name, age and participation in social media websites, (such information being referred to herein as "Supplemental Member Information").


We will use and disclose your Personal Information only as follows:

1. To promote use, including continued use, of our Services.
   For example, if you leave your personal information when you visit our Website and do not sign up for any of the Services, we may send you one or more emails asking whether you wish to sign up. If you use any of our Services, and may benefit from using one or more other Services we offer, we may send you an email telling you about the other Service or Services.
2. To bill and collect sums owed to us.
   Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing and send billing information to such third parties, who maintain all information in confidence, to process your orders and credit card payments. To learn more about what steps we take to safeguard such data, see "V" below.
3. To send you System Alert Messages
   to let you know about temporary or permanent changes to our Services including planned outages, new features offered, version updates, point releases, major releases, abuse warnings, changes to our Privacy Policy and possibly other documents and agreements.
4. To provide customer support and obtain feedback
   .
5. To protect the rights and safety of
   us and our employees, Members, owners, officers and others
6. To meet legal requirements
   such as complying with court orders and valid subpoenas.
7. To provide information received hereunder to representatives and advisors
   such as attorneys and accountants to help us comply with legal and other requirements.
8. To prosecute and defend
   a court, arbitration or similar proceeding.
9. To support and improve the Services we offer
   including adding features and providing benchmarking and other comparison information regarding, for example, the relative success of a Members' fan engagement compared to other companies in the same or different industries. Benchmarking and similar information is derived from aggregating and analyzing data.
10. To communicate with you concerning your account
    for an informational, as opposed to promotional, purpose.
11. To transfer your information
    in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.
12. To send you informational and promotional materials
    that you elect ("opt-in") to receive.

Your fan and messaging data is stored on a secure Fanforce server. We do not, under any circumstances, steal your data, contact people on your lists, market to people on your lists, sell your data, or share your data with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of your lists. Only carefully selected, authorized personnel have access to view data related to your Fan Sources and Messaging Tools.

We will use and disclose the information in your fanforce only for one or more of the following purposes:

1. To help enforce compliance with our Terms of Use and applicable law
   including, but not limited to, helping to develop and test algorithms, heuristics and other methods and tools for detecting violations, and to apply those methods and tools.
2. To protect the rights and safety of
   us and our employees, Members, owners, officers and others.
3. To meet legal requirements
   such as complying with court orders and valid subpoenas.
4. To prosecute and defend
   a court, arbitration or similar proceeding.
5. To support and improve the services we offer
   including adding features and providing benchmarking and other comparison information based on aggregating and analyzing data.
6. To transfer your information
   in the event of the sale of all, or substantially all, of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.
7. To provide information received hereunder to representatives and advisors
   such as attorneys and accountants to help us comply with legal and other requirements.
8. To provide customer support and obtain feedback
   about our Services, but only for and from the Member whose Personal Information and User Data are being used.

Fanforce accounts require a username and password to log in. When you're finished using Fanforce, please click the "log out" link in the top right corner of your screen, to prevent someone from using your computer to access your account. You must keep your username and password secure and not disclose it to a third party.

Due to the sensitive nature of your data, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them.

Account passwords are encrypted. We cannot see your passwords. We can only reset them.

We never store passwords of 3rd-party oauth providers.

Nobody is safe from hackers these days. Fanforce will notify you, as soon as possible, if a breach in security results in an unauthorized intrusion into our system which materially affects you or people in your Fanforce data, and will subsequently report the corrective action taken in response to the intrusion.

We do our best to keep your data accurate and up-to-date to the extent that you provide us with the information we require to do that. If your data changes (including, but not limited to, a change in your email address) then you are responsible for notifying us of those changes so that we can keep your records up-to-date.

We retain the data about you only so long as reasonably required to meet the purposes for which we have the right to use the information.

We will give you access to any of your Personal Information that we hold about you within 30 days of any request you make for such information. We may charge for providing this information to you, as permitted by applicable law.

This Privacy Policy is effective with respect to all data that we have collected, or collect, about and/or from you, both prior to your registration as a Member and/or during the Term, in accordance with the Terms of Use.

If you have any questions, comments, or concerns or wish to update, delete or change any Personal Information submitted on this Site, or have any questions about our Privacy Policy, please notify us through postal mail at:

3384 Peachtree Road, 
Suite 605

or email us at privacy@fanforceapp.com